Product Privacy Policy
Effective Date: April 23, 2025
ATrack Solutions, LLC (“ATrack,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information processed through our software products and services (collectively, the “Products”). This Product Privacy Policy (“Policy”) outlines how we collect, use, disclose, and safeguard personal information within our Products. This Policy is distinct from our Website Privacy Policy, which governs information collected through our website.
By using our Products, you agree to the terms of this Policy. If you do not agree, please refrain from using our Products.
1. Scope
This Policy applies to personal information collected, received, used, stored, shared, transferred, and processed by ATrack in connection with our Products. It does not apply to information collected offline or through other means, including our website or third-party websites linked to our Products.
2. Information We Collect
We may collect the following types of information through our Products:
a. Personal Information
Information that identifies or relates to an individual, such as:
Name
Email address
Phone number
Job title
Organization name
Login credentials
b. Usage Data
Information about how you interact with our Products, including:
IP address
Browser type
Device information
Pages visited
Features used
Time and date of access
c. Customer Data
Data that our customers input into our Products, which may include personal information of their clients, employees, or other individuals. We process this data on behalf of our customers, who act as data controllers.
3. How We Use Information
We use the collected information for the following purposes:
To provide, operate, and maintain our Products
To improve, personalize, and expand our Products
To understand and analyze how you use our Products
To develop new products, services, features, and functionality
To communicate with you, including customer support and updates
To process transactions and send related information
To comply with legal obligations and enforce our agreements
4. Disclosure of Information
We may share your information in the following circumstances:
a. Service Providers
We may share information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as hosting, data analysis, customer service, email delivery, and marketing assistance.
b. Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
c. Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need the personal information, we securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Objection: Object to the processing of your personal information.
Restriction: Request restriction of processing your personal information.
Portability: Request transfer of your personal information to another party.
To exercise these rights, please contact us using the contact information provided below.
8. International Data Transfers
Our Products are operated in the United States. If you are accessing our Products from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Products, you consent to this transfer, storage, and processing.
9. Children's Privacy
Our Products are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on our website and updating the effective date. Your continued use of our Products after the effective date constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions or concerns about this Policy or our data practices, please contact us at:
ATrack Solutions, LLC
156 Alegria Cir,
Saint Augustine, FL 32095
Email: support@atracksolutions.com